Privacy Policy

Privacy Policy


Effective Date: March 11, 2026

Last Updated: March 11, 2026


1. Scope and Accountability

This policy applies to all personal information collected through [https://www.communication-impact.ca] (the "Website") and through our professional services. Communication-IMPACT is responsible for the personal information under its control and has designated a Privacy Officer to oversee compliance.


2. Information We Collect

We collect information only when it is necessary to provide our services, improve user experience, or fulfill legal obligations. This includes:

  • Voluntary Information: Name, email address, job title, company name, and technical business requirements provided via contact forms or when booking a "Digital Pipeline Diagnostic" or "Roadmap Session."
  • Technical Information: IP addresses, browser types, and usage data collected through cookies and tracking technologies to analyze website performance.
  • Professional Context: Information related to your business operations and Ideal Customer Personas (ICPs) shared during consultations.


3. Purpose of Collection and Use

We process your data for the following purposes:

  • Service Delivery: To conduct industrial marketing diagnostics, upskill internal teams, and implement AI frameworks.
  • Communication: To respond to inquiries, send technical briefings, and provide updates on project milestones.
  • Analytics: To optimize our technical SEO architecture and understand how procurement engineers interact with our digital assets.
  • Marketing: To provide relevant insights into B2B lead generation and industrial revenue engines (subject to your consent).


4. Consent

By using this Website or engaging our services, you consent to the collection and use of your information as described here. Consent may be withdrawn at any time by contacting the Privacy Officer, though this may limit our ability to provide certain services.


5. AI and Automated Processing

Communication-IMPACT utilizes proprietary AI frameworks to assist in data analysis and marketing orchestration.

  • No Automated Decisions: We do not use automated processing to make decisions that have significant legal or similar effects on individuals without human oversight.
  • Data Integrity: When AI tools are used for diagnostic purposes, data is handled through secure, enterprise-grade protocols to ensure confidentiality.


6. Data Retention and Disclosure

  • Retention: We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
  • Third-Party Disclosure: We do not sell your data. We may share information with trusted service providers (e.g., CRM platforms, secure AI infrastructure) strictly for the purpose of executing our mandate. These providers are contractually obligated to maintain the same level of privacy protection we provide.
  • International Transfers: Data may be stored on secure servers located outside of Quebec or Canada. In such cases, we ensure that the information receives an adequate level of protection.


7. Security Safeguards

We implement technical, administrative, and physical security measures designed to protect personal information against loss, theft, and unauthorized access. This includes encryption, access controls, and regular audits of our digital infrastructure.


8. Your Rights

Under Law 25 and PIPEDA, you have the following rights:

  • Access: The right to request a copy of the personal information we hold about you.
  • Rectification: The right to request corrections to inaccurate or incomplete data.
  • De-indexing: The right to request that we stop disseminating your information or de-index links associated with your name.
  • Data Portability: The right to receive your data in a structured, commonly used technological format.


9. Confidentiality Incidents

In the event of a "confidentiality incident" (data breach) involving personal information, Communication-IMPACT will notify the relevant regulatory authorities and affected individuals if the incident presents a risk of serious injury, as required by Law 25.


10. Privacy Officer Contact Information

For questions regarding this policy or to exercise your rights, please contact our Privacy Officer:

Privacy Officer Communication-IMPACT Montreal, Quebec, Canada Email: [Insert Dedicated Privacy Email, e.g., privacy@communication-impact.ca]


11. Updates to This Policy

We reserve the right to modify this Privacy Policy to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised "Last Updated" date.